How To Create A Chat Bot On Messenger

create-messenger-bot-without-coding

Messenger bots are the future of Facebook Messenger marketing. In the initial days, only a few business owners recognized the importance of bot creation. With the visualization of chatbot marketing results, many other organizations started leveraging the same.

Organizations that are putting their efforts in planning, execution, and monitoring Facebook marketing must integrate a Messenger bot in their strategy.

Industries that have started integrating their Facebook Business Page with Messenger chatbot are gaining better conversions. And the remaining are planning to adopt it by 2021. So, what's in your mind?

You don't need to become a developer! You can take advantage of Messenger bot and that too without coding. So, let me introduce you to the best chatbot builder tool that works to make users' life stress-free.

But, before that, if you're new and don't understand terms related to a chatbot, then you must first learn the meaning of chatbot and its related terms. My colleague, Sanya Aru has manifested a pictorial representation of bot marketing in one of her content pieces. In simple, but in an effective tone, she has mentioned what is a chatbot and why it is becoming a need! Read her post to add feathers to your chatbot knowledge. Else continue reading to know the steps through which you can create your Messenger bot!

BotMyWork Chatbot Builder

BotMyWork Chatbot Builder is a no-coding platform that promotes conversational marketing on Facebook Messenger. It provides ingenious chatbot solutions for all businesses to stop the involvement of human agents.

The main objective of BotMyWork Chatbot Builder is to reduce staffing costs and the number of tickets received on the customer help desk. It holds various features that can make businesses grow in a better style.

Many flexible and adaptable features make it the best chatbot in the eCommerce market. Some of the top features are listed below.

1. Built-in Lead Generation Tools
2. Perform Customer Segmentation For Better Targeting
3. Send Tailored Messages Based On Customer Actions With Broadcasts
4. Route Live Conversation To Human
5. Save Time With Integrations
6. Create Replies To The Most Frequently Asked Questions

Use BotMyWork Chatbot Builder and start conversations that can help you drive more revenue without taking extra measures.

So, let's discover the no-coding steps of BotMyWork Chatbot Builder to create your Messenger bot.

A chatbot builder that is FREE FOREVER?

Yes, you read it right. BotMyWork Chatbot Builder is FREE to use the platform to build a chatbot. Just connect your Facebook page and load up your business with Facebook Marketing.

Step By Step Guide To Create Messenger Bot Without Coding

1. Connect Your Facebook Page With Chatbot Builder

I'm listing down the sequence of steps you need to follow to activate your chatbot. Note- while activating your Messenger bot, few pop-ups will appear asking your permission. Grant them to make your bot more flexible and responsive.

Activate your chatbot by logging in with your Facebook Business Account. [if you don't have an account sign-up to create it].
A message will appear asking you if you want to continue as [user_name]. Click to continue with the same account or cancel to select and continue with a different account.
Select the Business Pages you want to connect with BotMyWork Chatbot Builder.
In the next step, enable all the toggles to allow BotMyWork Chatbot Builder to manage your business pages and automate the conversation.
Now click on the Done button to save your information. [Click on the Back button to change your previous setting or Cancel if you don't want to allow BotMyWork Chatbot Builder to manage your business pages and automate the conversation.]
A notification appears stating that BotMyWork Chatbot Builder is now linked to your Facebook Business Page.
After clicking on the OK button, you'll be redirected to the Dashboard of BotMyWork Chatbot Builder.

I would suggest enabling all the toggle buttons that appear in step 4 if you want to make your bot functionally unbeatable.

Note- There is no restriction on the number of Facebook Business Pages you want to integrate with chatbot builder i.e. you can connect and automate as many pages as you want using BotMyWork chatbot Builder.

In other words, we provide a multi-account system so that you can manage and operate all your business pages at the same time without logging from your current page. You can easily switch between your business pages and increase your work efficiency.

BotMyWork Chatbot Builder Dashboard

Using BotMyWork Chatbot Builder Dashboard, you can automate and personalize your on-going conversations with your customers/visitors/leads for a better user experience. After connecting your Facebook Business Page with BotMyWork Chatbot Builder, you'll be redirected to access its Dashboard.

BotMyWork-Chatbot-Builder-Dashboard

Using the dashboard, you can perform the following actions.

Create a new bot to automate your conversations using the Create New Bot box highlighted with blue color. [To create your bot you only need to click on the (+) symbol present inside the same box.]
Delete, Clone, or Rename your existing chatbots using the three dots present at the top of each bot.
Select the Facebook Business Page you want to connect and manage.
Track sessions, change your password, and generate an affiliate link from My Account button present at the upper-right hand corner.
Use predefined chatbot templates for your business like customer support, eCommerce, marketing agency, and appointment from the Marketplace button.
Connect to our support members by filling your details using the live chat widget present on the screen.
A blog section to keep you updated with the tips and tricks of chatbot marketing.
The total number of subscribers and new subscribers you have gained from the last week.

If you find difficulty in setting up your first bot, you can use the header section to reach us and mention your problems. You can also join our official Facebook Group using the Community button present at the header.

Some basic information about the BotMyWork Chatbot Builder, you must know before you proceed to create your bot.

Basic Information For Training Your Bot

Click on the bot, you want to personalize and create workflows. After clicking on the bot you want to connect to, you'll be redirected to the Stories section. You can decide whether you want to continue creating workflows in the Stories section or leverage the other options present in the left-sidebar.

Using the left-sidebar, you can make your Messenger bot as per your specifications as every tab holds advanced functionalities. Using the left-sidebar you can-

Create a detailed workflow using Stories
Prepare answers to the most frequently asked questions
Chat with your users' in real-time
Monitor and filter your subscribers using the tags and attributes defined by you
Use Broadcast functionality
A complete analytics report with a detailed graph
Growth tools for better business results
Create a greeting note, perform customer segmentation, and use the terms like whitelisted domains and persist menu.
Generate an integration token key to get data into external services
Join our official Facebook Group.

After knowing all the basic information required, now it's time to train your Messenger chatbot.

2. Create Greetings To Make Your Subscribers Feel Special

Make your new subscribers feel special by creating a greeting message for them using the steps listed below.

Click on the Settings tab from the left-sidebar
Click on the Greeting button from the list that appears under the Settings tab
Create your message [use {{user_first_name}} attribute to automatically fetch the first name of your users']
Click on the emotag [:)] to add emoji and give your message a human touch.
Save your message by clicking on the Publish Greeting button.
Click on the Show Preview button present adjacent to the Help button at the top right corner to review your message in real-time.

Along with {{user_first_name}}, you can also use template strings like {{user_last_name}} and {{user_full_name}} for better interaction with your subscribers. When you click on the Show Preview button, you can preview your message as shown below.

Note

If you want to edit your previously created greeting then just click on the text box and type your message. After editing your message click on the same Publish Greeting button to save your changes.
A greeting message is used to let your users know that you're available to assist them. It's simply a notification that appears on the chat window.
This notification (greeting message) disappears the moment your users' click on the Get Started button. By default, the "Get Started" button is enabled. Users can add more conversational options using the "Persist Menu".

Let's now check how you can create bot stories!

3. Create Personalization Through Stories

Create conversational flow and set default replies for subscribers/customers queries by using the following steps.

Click on the Stories tab from the left sidebar.
Click on the Welcome Block to create your welcome message. [This is the first message that your users will see after clicking on the Get started Button.]
Use the Default Block to create default replies when bot fails to respond or understand customers' queries.
Click on the Create New Group button to create bot conversational flow for different situations. [Infinite number of groups can be created].
Use this {{}} symbol to add an attribute name [These attributes can be used when you want to personalize the communication with your subscriber].
Using the native elements like text, quick replies, image, gallery, typing, email, input, phone, webhook, redirect to, takeover chat, and more to personalize your workflows.

Click to know about native elements. Also, read chatbot welcome message best practices that can help you provide a better customer experience.

Note

You can rename each Group and Block.
You can delete any Group, Card, or Block if you don't feel the need for the same.
Within a group, you can create any number of Blocks.
The number of Cards you can create is 50 per Block.
Blocks should hold proper images and URLs. If it contains any incomplete information bot will stop responding.

Let's proceed ahead to the next step involved in Messenger bot creation.

4. Use Q&A And Reduce Support Work

In every industry, there are some specific questions raised more often by customers. As the store owner providing answers to questions isn't a problem, but answering the same question, again and again, creates hindrance and doesn't let you grow!

Based on your customers' queries, you can create a predefined list of questions to reduce your staffing cost and time.

Every user leverages different keywords to define his/her problem. However, the answer to the question remains the same. That's why in the Q&A panel, you can set the keywords that your customers tend to use the maximum time to form interaction with the support members.

In the "If the user says" block, enter the terms that your customers might use for the interaction [press 'enter' to separate phrases]. And in the "Bot Replies Randomly With" block, add the most relevant answers for each question.

Such as-if a customer types "restaurant" or "restaurant near" or "restaurant nearby" or "restaurant in my locality". The bot will respond with answers like-

These are the top Restaurants Near Your location!

Green Restaurant
Spice Caves
Vintage Machine
The Central Feast
CamCook

Create a Q&A workflow for the same using the listed steps.

Go to the Q&A tab >> Click on the New Q&A Group
In the section – If a user says something similar to – enter terms like "restaurant" or "restaurant near" or "restaurant nearby" or "restaurant in my locality".
Now in the Bot randomly replies with: section start adding your answers. Here you can add text replies or use the blocks created in the Stories section.

Note

You can add up to 5 text replies and 5 Blocks for different queries.
Use the template strings [{{first_name}}{{last_name}}{{name}}{{input}}] to make your answer look more personalized.
You can create up to unlimited groups for FAQ. Click on "Add New Group" and create as many knowledge base questions as you want for your business.

After creating your Q/A bot you would be able to provide personalized surroundings to your customers and reduce support work. Moreover, you would be able to enhance your relationship with customers.

With this, you've created your first Messenger bot. Now it's time to check your bot responsiveness.

5. Perform Real-Time Bot Testing

On completion of the above steps, test how your Messenger bot is responding. Cross-check the above steps if any error comes during the interaction between the bot and user. If you've implemented all the above steps and even after the cross-check your bot isn't responding. Contact our support team, they'll be available as soon they receive your message.

But, if your bot is working smoothly, you can proceed ahead to add Facebook Messenger Widget on your website.

6. Implement Facebook Messenger Widget

Facebook Messenger Widget allows your customers to connect and send their queries on the Messenger platform after filling in the required details on your website pages. You can add Facebook Messenger live chat widget on your eCommerce store or any website in two different ways:

Using BotMyWork WP-Chatbot Builder plugin for your WordPress Website.
Using the Growth Tools tab within the ChatBot Builder admin panel.

Adding Facebook Messenger Chatbot to your WordPress website is very simple, and can be done in a few simple steps. To help you learn more on how to set up, read the Comprehensive Setup Guide.

Or you can simply use these steps.

Click on the Growth Tools tab from the left sidebar.
Now click on the Get Now button.
Enter the Website URL where you want to leverage the functionalities of Messenger Widget and a reference parameter like the landing page. [Adding a reference parameter is optional].
Click on the configure button to personalize your live chat widget.
Now, you need to complete the three steps to activate your Messenger Widget.
1. Change the default greeting message by clicking on the change button.
2. Turn on the toggle and choose the color that matches your brand theme.
3. Copy and paste the code on your website pages where you want the widget should appear.
4. Click on the Next and Done button to proceed to the next step.
Now connect with your potential leads.

Note- You can add up to 50 distinct domains by clicking the "Add New Domain" button.

Giving You The No-Coding Steps For Creating Your Messenger Bot!

I have provided you all the steps through which you can create your BotMyWork Chatbot Builder without coding a single line. Implement these steps to increase the engagement level and conversion rates of your business.

If you've any doubts about the steps or BotMyWork Chatbot Builder contact us at support@botmywork.com or Facebook community.